Privacy Policy

Last updated October 7th, 2026

This policy explains what information SK Heating and Air Conditioning LLC (“SK”, “we”, “us”) collects through skcomfort.com, how we use it, who we share it with and the choices you have. If you have a question, contact us at [email protected] or (610) 937-5357.

Information we collect

Information you give us. When you send a service request on our website, call us or text us, we collect what you provide, such as your name, phone number, ZIP code or address, the service you need and any message you include.

Information about your request. With a request, we record which page you sent it from and, if you arrived from an ad or a link, the campaign information in that link.

Information collected automatically. When you visit our website, our hosting, security and analytics services record technical information such as your IP address, browser and device type, the pages you view and how you arrived at the site. Some of this uses cookies and similar technologies, described below.

Information from others. If you review us on a public site such as Google, we see the name and review you chose to publish there.

How we use your information

We use your information to:

• respond to your request and schedule, perform and follow up on our service;
• send you the messages you agreed to receive, including the text messages described below;
• keep records of the work we do for you;
• keep our website working, secure and free of spam;
• understand how visitors use our website so we can improve it;
• meet our legal and tax obligations.

We don’t sell your personal information.

Who we share it with

We share information only with service providers that help us run our business and website, and only for that purpose. They may use it only to provide their service to us:

• Website hosting and security: Cloudflare. Hosts, delivers and protects our website, including checking that requests sent through our form come from a person. To do this it processes technical information such as your IP address and browser details, and may set security cookies.
• Our customer records and text messaging provider. Stores the requests you send us and the record of our work with you, and sends and receives our text messages.
• Web analytics: Google Analytics. Measures visits and how people find our website, such as the pages viewed and whether a visitor called or sent a request, using cookies. You can opt out with Google’s browser add-on at tools.google.com/dlpage/gaoptout.
• Advertising measurement: Google Ads. Lets us measure whether our Google ads lead to calls and requests, and show our ads to people who have visited our website, using cookies. You can manage the ads Google shows you at myadcenter.google.com.
• Our error monitoring provider. Records technical details when part of our website fails, such as the error and the type of browser, so we can fix it. It doesn’t receive what you type into our forms.
• Session analytics: Microsoft Clarity. Shows us how visitors use the website, such as where they click and how far they scroll, using cookies and session recordings. It hides what you type into forms. Microsoft’s privacy statement is at privacy.microsoft.com.
• Maps: Google Maps. If you choose to load the map on our website, Google receives your IP address and may set cookies under its own privacy policy. The map doesn’t load until you ask for it.

We may also share information if the law requires it, to protect our rights or safety or anyone else’s, or as part of a sale or transfer of our business.

Cookies and tracking

Our website uses cookies and similar technologies to keep the site secure and to measure how it’s used. The services that set them are listed above. You can block or delete cookies in your browser settings; the site will still work.

Text messages

If you give us your mobile number and agree to receive texts, SK may text you about your service request, scheduling and appointment reminders, updates on your service and, after a visit, a request for feedback or a review. Message frequency varies. Message and data rates may apply. Agreeing to texts is not a condition of buying anything from us.

You can opt out at any time by replying STOP to any message. Reply HELP for help, or contact us at (610) 937-5357 or [email protected].

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How long we keep it

We keep your information as long as we need it to provide our services, keep accurate business and tax records and resolve any disputes. If you opt out of text messages, we stop sending them right away and keep a record of your opt-out so we honor it. You can ask us to delete your information at any time.

How we protect it

We use service providers that encrypt information in transit, limit who can access it and protect their systems. No way of storing or sending information is completely secure, but we work to protect what you share with us.

Your choices

You can:

• ask what personal information we have about you, and ask us to correct or delete it;
• opt out of text messages by replying STOP, and out of emails by using the unsubscribe link;
• block cookies in your browser.

To make a request, contact us at [email protected] or (610) 937-5357. We’ll confirm your identity before acting on a request and respond within 30 days.

Children

Our website and services are for adults. We don’t knowingly collect information from anyone under 18. If you believe a child has given us information, contact us and we’ll delete it.

Changes to this policy

We may update this policy. The date at the top shows when it last changed. Our Terms of Service explain the rules for using our website and text messages.

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